Frequently Asked Questions
Frequently Asked Questions
Welcome to our FAQ page. We’ve gathered answers to the most common questions we receive to help make your experience with HeartHomeLife as smooth and reassuring as possible. If you don’t see your question here, we’re always happy to help — just reach out.
Shipping & Delivery
Do you ship internationally?
Yes. We ship both within Australia and internationally.
How long will my order take to arrive?
- Australia: 7–14 business days
- International: 14–31 business days
Please note that these are estimates, and shipping times may vary slightly depending on location and customs.
Do you offer express shipping?
Yes, express shipping is available at checkout for an additional cost.
Orders & Tracking
How long will it take to process my order?
We typically dispatch all orders within 1–3 business days.
Will I receive tracking details?
Absolutely. Once your order ships, you’ll receive a tracking number via email. You can also use our Track Your Order page to stay updated.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery — no questions asked.
Do I need to pay for return shipping?
No, we’ll provide you with a prepaid return shipping label to make it easy and stress-free.
Product Information
Are your products eco-friendly or ethically sourced?
Wherever possible, yes. We carefully curate products that reflect our values: comfort, quality, and care for the planet.
Do your products come with a warranty?
Only where specifically noted on the product page. If you have questions about a particular item, feel free to contact us.
Do your pillows come with pillowcases?
Pillows are sold without pillowcases. However, we offer a selection of compatible cases that can be purchased separately in our store.
Customer Service
How can I get in touch with you?
You can reach us anytime at xvoria1@gmail.com. We aim to respond to all inquiries within 24 hours.
Other Common Questions
Do you offer gift wrapping or gift notes?
Yes! If you’d like your order gift-wrapped or to include a handwritten note, just let us know within 24 hours of placing your order.
Can I change or cancel my order?
We’re happy to help with changes or cancellations — just contact us within 24 hours of ordering and we’ll do our best to accommodate.
Still have a question?
We’d love to hear from you. Send us a message and we’ll get back to you as soon as we can — always within 24 hours.